At Stevia Delighto, your privacy matters to us deeply. This Privacy Policy explains what information we collect, why we collect it, how we use it and how we protect it. By using our website at steviadelighto.com or placing an order with us, you agree to the terms described in this policy.

1. Who We Are

Stevia Delighto is a premium food and dessert brand based in Lahore, Pakistan. We offer home delivery of gourmet sandwiches, sugar-free kulfi, handcrafted chocolates and desserts across Lahore.
Contact details:
Company Name: Stevia Delighto
Website: steviadelighto.com
Email: steviadelighto@gmail.com
WhatsApp: +92 302 8554555

2. What Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:
Personal Information
Your full name
Your delivery address
Your phone number
Your email address
Your WhatsApp number
Order Information
Products you ordered
Order value and payment details
Delivery preferences and special instructions
Technical Information
Your IP address
Browser type and version
Pages you visited on our website
Time and date of your visit
How you found our website
We only collect information that is necessary to process your order and provide you with the best possible service.

3. How We Use Your Information

We use the information we collect for the following purposes only:
To process and deliver your order accurately and on time
To contact you regarding your order status or delivery
To respond to your questions and customer service requests
To send you special offers and promotions only if you have agreed to receive them
To improve our website and the overall customer experience
To comply with our legal obligations
We will never use your personal information for any purpose that you have not been informed about.

4. How We Share Your Information

We do not sell, trade or rent your personal information to any third party. Ever.
We may share your information in the following limited situations only:
Delivery Partners
We may share your name, address and phone number with our delivery team solely for the purpose of delivering your order.
Legal Requirements
If required by Pakistani law or a legal authority, we may be obligated to share certain information. We will always act in accordance with applicable laws.
We do not share your data with advertisers, marketing companies or any other external organisations.

5. How We Store and Protect Your Information

We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.
Your information is stored securely and is only accessible to authorised members of our team who need it to process your orders and provide customer service.
We keep your personal information only for as long as is necessary to fulfil the purpose for which it was collected or as required by law. Once it is no longer needed, we delete it securely.

6. WhatsApp and Direct Communication

When you contact us via WhatsApp on +92 324 9202020 or call us on +92 302 8554555, the information you share with us including your name, number and order details is used solely to process your request and communicate with you about your order.
We may occasionally send you updates about new products, special offers or promotions via WhatsApp. If at any time you do not wish to receive these messages, simply reply with the word STOP and we will remove you from our list immediately with no questions asked.

7. Cookies

Our website may use cookies small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.
Cookies we may use include:
Essential cookies necessary for the website to function properly
Analytics cookies help us understand how visitors interact with our website so we can improve it
Preference cookies remember your settings and preferences
You can choose to disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how our website functions.

8. Third Party Links

Our website may contain links to third party websites such as social media platforms or partner pages. Once you click on an external link and leave our website, this Privacy Policy no longer applies. We encourage you to read the privacy policy of any website you visit.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at info@steviadelighto.com and we will delete it promptly.

10. Your Rights

You have the right to:
Access the personal information we hold about you
Correct any inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for us to use your information at any time
Object to us using your information for marketing purposes
To exercise any of these rights, simply contact us at info@steviadelighto.com or WhatsApp us on 0324 9202020 and we will respond promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to check this page occasionally to stay informed.
Your continued use of our website after any changes are made means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to get in touch:

WhatsApp: +92 302 8554555
Email: steviadelighto@gmail.com Website: steviadelighto.com
Available every day — 10 AM to 8 PM

This Privacy Policy was written for Stevia Delighto, Lahore, Pakistan and is governed by the applicable laws of Pakistan.